Return Policy, Terms & Conditions & Purchase Agreement

Welcome to Alwajeez Tech.
By purchasing our products or services, you agree to the following terms designed to ensure full transparency, fairness, and mutual understanding.

📌 1. Nature of the Product (Digital Goods)

XERPz is a digital software product (source code) delivered electronically.

Upon successful payment:

  • You receive instant access/download
  • The product becomes non-returnable
  • Ownership/license terms take effect immediately

👉 Due to the intangible nature of digital products, all sales are final and non-refundable.

🔍 2. Product Representation & Transparency

We are committed to honest representation.

  • The system you purchase will perform substantially as demonstrated in the live demo
  • All modules, workflows, and reports shown in the demo reflect the actual product

👉 The live demo serves as the official product reference

🧠 3. Buyer Responsibility (Evaluation Clause)

Before purchasing, you agree that:

  • You have reviewed the live demo thoroughly
  • You understand the system’s features and limitations
  • You have verified compatibility with your business or technical needs

We strongly recommend:

  • Testing multiple modules
  • Reviewing reports and workflows
  • Asking pre-purchase questions

❌ 4. Refund & Cancellation Policy

Because this is a digital product with immediate delivery:

  • ❌ No refunds will be issued after purchase
  • ❌ No cancellations once access/download is granted
  • ❌ No exchanges for alternative products

✅ Exception (Fair Use Protection)

We will review cases where:

  • The product is materially different from the demo
  • A critical feature is missing

👉 In such cases, our obligation is to:

  • Investigate the issue
  • Provide clarification, fix, or guidance

Refunds remain at the sole discretion of Alwajeez Tech.

⚖️ 5. “As-Is” & No Warranty Clause

The software is provided “as-is” and “as-available”, without warranties of any kind.

This includes (but is not limited to):

  • No guarantee of uninterrupted operation
  • No guarantee of compatibility with all environments
  • No guarantee of meeting every specific business requirement

👉 You assume full responsibility for usage, deployment, and customization.

🛠️ 6. Support & Issue Resolution

We stand behind our product integrity.

If you experience:

  • Technical errors
  • Installation issues
  • Discrepancies from demo

📧 Contact: support@alwajeeztech.com

We will:

  • Review your request
  • Provide guidance or clarification
  • Assist within the scope of the product

⏱️ Support Scope

  • Basic guidance: Included
  • Advanced customization: May require paid service

🔐 7. License & Usage Rights

Upon purchase, you are granted a non-exclusive license to:

✔ Use the software for personal or business purposes
✔ Modify the source code
✔ Deploy within your organization

❌ Restrictions

You may NOT:

  • Resell, redistribute, or sublicense the source code without appropriate license tier
  • Claim ownership of the original intellectual property
  • Share or publish the code publicly

⚠️ 8. Limitation of Liability

Under no circumstances shall Alwajeez Tech be liable for:

  • Business losses
  • Data loss
  • Operational downtime
  • Indirect or consequential damages

👉 Your use of the software is entirely at your own risk.

🌍 9. Jurisdiction & Governing Law

This agreement shall be governed by the laws of:

📍 Kingdom of Saudi Arabia

Any disputes shall be subject to the jurisdiction of courts in:
📍 Jeddah, Saudi Arabia

🔄 10. Modifications to Terms

We reserve the right to update or modify these terms at any time.

  • Changes will be posted on our website
  • Continued use of the product constitutes acceptance

📞 11. Pre-Purchase Support (Highly Recommended)

We encourage all customers to contact us before purchasing.

📧 Email: support@alwajeeztech.com
📱 WhatsApp: +966 55 397 7598

👉 We respond within one business day

🏢 12. Company Information

Alwajeez Tech

Address:
Al Hayat Commercial Center, Level-2, Suite #A216
Jeddah, Kingdom of Saudi Arabia

Email: sales@alwajeeztech.com
Website: https://alwajeeztech.com

🤝 13. Trust & Commitment Statement

We believe in:

  • Transparency before purchase
  • Honest product representation
  • Long-term customer relationships

👉 Our goal is not just to sell software — but to provide a reliable foundation for your business or development projects.

🚀 Final Acknowledgment

By completing your purchase, you confirm that:

  • You have read and understood this policy
  • You have evaluated the product via demo
  • You accept all terms outlined above