Privacy Policy
At Alwajeez Tech, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, use our software products, mobile applications, cloud services, artificial intelligence solutions, or interact with our team.
1. Who We Are
Alwajeez Tech is a Saudi Arabian technology company specializing in:
2. Information We Collect
Depending on how you interact with us, we may collect the following information.
Personal Information
This may include:
- •Full name
- •Company name
- •Job title
- •Email address
- •Phone number
- •Business address
- •VAT or Commercial Registration information
- •Billing information
- •Support requests
- •Communications with our team
Account Information
When using our software or cloud services, we may collect:
- •Username
- •Login credentials (stored securely)
- •User permissions
- •Authentication logs
- •Device information
Business Data
When using our ERP, POS, HR, Accounting, Inventory, CRM, or related business software, information stored by you may include:
- •Customer records
- •Supplier records
- •Products and inventory
- •Sales transactions
- •Purchase records
- •Financial records
- •Employee information
- •Reports and analytics
- •Documents uploaded by your organization
Technical Information
We automatically collect certain information such as:
- •IP address
- •Browser type
- •Operating system
- •Device identifiers
- •Language preferences
- •Date and time of access
- •Error logs
- •Performance data
- •Website usage statistics
4. How We Use Your Information
We use information to:
5. AI Services
Some of our products include Artificial Intelligence features.
When AI functionality is used:
- Data may be processed to generate requested results.
- AI-generated content should be reviewed before business or legal use.
- We continuously improve AI services while maintaining appropriate safeguards for customer information.
- We do not intentionally use confidential customer business data to train public AI models without authorization.
6. Cloud Services
For customers using our cloud platforms:
- Your information is stored using commercially reasonable security measures.
- Data may be backed up periodically to protect against accidental loss.
- Access is restricted to authorized personnel when necessary for technical support or maintenance.
Customers remain responsible for the accuracy and legality of the information they store.
7. Payment Information
Payments may be processed through authorized payment providers.
We do not store complete credit or debit card information on our systems unless specifically required for an approved payment solution.
8. Data Sharing
We may share information only when necessary:
- With your authorization
- With trusted service providers assisting us in delivering services
- To comply with applicable laws and regulations
- To protect our legal rights
- During mergers, acquisitions, or business restructuring
- When required by courts or government authorities
9. International Data Transfers
Depending on the services you use, your information may be processed in countries outside your location.
Whenever international transfers occur, we take reasonable measures to ensure appropriate protection of personal information in accordance with applicable laws.
10. Data Retention
We retain information only as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
- Maintain legitimate business records
When data is no longer required, it is securely deleted or anonymized where reasonably practicable.
11. Information Security
We implement commercially reasonable administrative, technical, and organizational measures designed to protect your information, including:
While we strive to protect your information, no system connected to the Internet can be guaranteed to be completely secure.
12. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Request restriction of processing
- Object to certain processing activities
- Withdraw consent where applicable
- Request a copy of your personal information where legally permitted
Requests may be submitted using the contact information below.
13. Children's Privacy
Our products and services are intended for businesses and professionals.
We do not knowingly collect personal information from children under the age required by applicable law.
14. Third-Party Services
Our website or applications may contain links to third-party websites or integrate with external services.
We are not responsible for the privacy practices of those third parties, and we encourage users to review their respective privacy policies.
15. Legal Compliance
We process personal information in accordance with applicable laws and regulations, including, where applicable:
- Saudi Arabia's Personal Data Protection Law (PDPL)
- Applicable tax and commercial regulations
- Other relevant privacy and data protection laws based on customer location
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with the revised "Last Updated" date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.
17. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us.
For privacy-related requests, please include sufficient information to help us identify your request and respond promptly.
